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getting in touch with a real individual at AA client service is next to difficult. The Website listing a telephone number, which can be for cargo Which only references a Website that is certainly no help in any way.
I want an tackle to mail a letter to American Airways Consumer Service, And that i hope you are going to reply with this particular address.
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Stranded in San Diego, CA. Made an effort to get in touch with purchaser relations amount, but Online page lists the identical quantity as cargo amount. Is this to stay away from cell phone phone calls. Waited around two hrs for your return connect with from reservations.
We happen to be Regular flyer customers for over thirty many years, and on the list of sights for us to continue with the services will be the perks you supply to us and the good service We now have often had in countless excursions with AA. On Jan 29 2015, I named AA en Español to produce arrangements and reserve two ticket with our miles for Feb 18th to March 2nd 2015 from Detroit, MI to Los Angels,CA. A nice Woman Ana Maria helped me with all the paper get the job done and I did purchase all the extra expenses with my Metropolis Bank card foe my partner and myself and Ana Maria explained to me that I will obtain affirmation on my e mail, and gave me above the cell phone our two locator documents. Properly, right now Once i known as all over again mainly because we did not get the information on my electronic mail, we have been informed to our shock that only my husband experienced reservation and there was very little on document for myself!
I not too long ago experienced a flight cancelled by American Airways and stood in a very line for 45 minutes to obtain rebooked on One more flight. I was stunned to discover which the gate agents did not Have a very look at into your available USAIR flights.
I was attempting to invest in ticket for 15 calendar year outdated son and couldn’t use Internet site for he was viewed as slight. I identified as shopper service and he or she assisted me with airline buy. I especially questioned if I necessary to cancel if I could in 24hours. This attendant reported Sure. I learned four several hours later The main reason son would want to fly was cancelled. I termed back to cancel the flight the attendant instructed me I couldn’t terminate flight and it was a nonrefundable ticket. I instructed her condition as stated previously mentioned she said she couldn’t do nearly anything. I requested for your supervisor, I received one and defined the situation, she said I couldn’t terminate it and obtain my money back she was very impolite and hung up on me. I referred to as again to check with for another supervisor and as I had been conversing with this supervisor she knowledgeable me that the final supervisor stated in her history I refused voucher. What ever a voucher was I was not even absolutely sure. Then second supervisor told me what she assumed. Hence the flight wasn’t cancelled given that she mentioned to wait a few days in advance of I make my ultimate choice and he or she would wave modifying payment to do so And that i shouldn’t have any issues.
I have already been over the cellphone for 3 hours looking to solve a concern in which my bag was split open and my belongings missing.
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There isn't a American Airlines client service electronic mail tackle shown to the official Web-site, on the other hand this There exists a sort you could post by the website that sends your information to the customer relations Office. You'll be able to entry the email type right here: .
On arrival in Panama with flight AA959 among the 2 luggages, a Roncato luggage, ( pics connected ) value €189 arrived damaged. I immediately went to the suitable Office environment In the airport, where by the sole remark was which they handed me a « checking Write-up Harm observe », which I enclose herewith. I put in the next day buying a whole new luggage and endeavoring to get in touch using your workplaces via the phone numbers indicated around the explained document without the need of, nonetheless, obtaining any reply – the phone isn't answered and the road goes blank just after several minutes of waiting around, it doesn't matter which variety I dial. I So move forward my travel and upon my arrival in Miami airport for my return trip (flight AA2198 on March 24) I again attempt to Get in touch with your Business office within the airport, but the only information they could give me was to concern a grievance via your website, which I am now carrying out. In addition to the above mentioned, I do have A further – and probably extra serious – complaint. At some time of my reservation I paid out an extra $88 ($44 Every single) for further consolation seats. To my surprise, the seats turned out to be the normal – no extra – seats.
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